SHIPPING 

A standard shipping fee will be applied to all orders under $100. Enjoy free shipping on any orders above $100. No code necessary. Once order is placed we ship within 1-2 business days. For faster delivery, you can choose expedited shipping to receive package within the specified business days at checkout.

EXCHANGES

At this time we are unable to process exchanges. If you wish to exchange an item, you can place a new order for the item you wish to exchange and treat the original item as a return. 

RETURNS 

If you are not satisfied with your order, you have 30 calendar days from the day you receive your order to return your items for a refund. All sale items are final sale and cannot be returned or exchanged. We accept returns on any unworn items with the original packaging and tags attached. We will not accept any items that look worn or damaged.

HOW TO RETURN ORDER

You can choose to use the shipping company of your choice to ship the goods back to us, or request a pre-paid return shipping label from us. If you choose to use our return label, please contact us at returns@mallowhawaii.com with your order number, which item(s) you wish to return, and the reason you are returning. You will receive an email with return label. 

REFUND PROCESS

Please allow up to 5 business days for us to process and refund order once received. It may take 5-7 business days for refunded funds to appear in your bank accont. This is out of our control. 

HOW TO SEND ITEM(S) BACK

1. Add all unwanted items to shipping mailer.
2. Include invoice in your package. If you need us to provide you a new invoice, please contact us at returns@mallowthelabel.com.
3. Place shipping label on your package.

Please send returns to:
Returns Dept.
Mallow Hawaii
1920 Violet St. Ste. 203
Los Angeles, CA 90021

Please note: We are not responsible for packages that get lost in transit. 

Any other questions, please contact us at returns@mallowthelabel.com